This Refund & Cancellation Policy ("Policy") explains the rules for cancellations, refunds, and service credits for payments made to Domico PropTech Private Limited ("Domico", "we", "our", "us") through our website www.domico.in, mobile applications, CRM, and other Domico services.
By purchasing any plan, subscription, listing package, or service from Domico, you agree to this Policy along with our Terms & Conditions.
1. GENERAL PRINCIPLES
- Domico provides digital services including property listings, lead management, CRM subscriptions, premium features, promotions, and service packages.
- Refund eligibility depends on the type of service purchased and whether the service has been activated or consumed.
- Domico reserves the right to approve or reject refund requests based on this Policy and applicable laws.
2. CANCELLATION POLICY
A. Subscription Plans (CRM / Membership / Paid Features)
- Subscriptions can be cancelled anytime from your account settings (where available) or by contacting Domico support.
- Cancellation stops future renewals but does not automatically entitle a refund for the current billing period.
B. Listing Packages / Featured Promotions
- Listing plans, premium placement, featured slots, and promotional packages can be cancelled only before activation (if applicable).
- Once a listing is published or a promotion starts, it is considered delivered/activated.
C. Service Packages (Marketing / Content / Support Services)
- For services delivered through milestones (such as marketing setup, ads management, content creation, or onboarding), cancellation may be allowed only before the work starts or before the first milestone is delivered.
3. REFUND POLICY (WHAT IS REFUNDABLE?)
A. Eligible for Refund (Possible Cases)
A refund may be approved if:
- Payment was successful but service was not activated due to a verified technical error from Domico's side.
- Duplicate payment occurred for the same service/plan.
- The user was charged incorrectly due to a system issue (verified).
- The service was not delivered within the promised scope due to Domico's confirmed failure (only for specific service packages).
Note: In such cases, Domico may issue:
- Full refund, or
- Partial refund, or
- Service credit (Domico wallet/adjustment), depending on the case.
B. Not Eligible for Refund (Standard Non-Refundable Cases)
Refunds are not provided when:
- The subscription has been activated and/or used.
- Leads were delivered, calls were made, access was provided, or features were enabled.
- A listing was published, boosted, featured, or promoted (fully or partially).
- You change your mind after purchase.
- Results were not achieved due to market conditions, pricing, availability, customer behavior, or partner response.
- Your account is suspended/terminated for violation of DomicoTerms & Conditions.
- Refund is requested for any service that is already delivered or partially consumed.
4. LEAD & BROKERAGE RELATED CLARIFICATION
Domico provides technology and support services.
Domico does not guarantee:
- Property closure
- Booking success
- Exact number of conversions
- Final deal outcomes
Therefore, refund requests based on "no closure" or "no booking" are not accepted unless explicitly agreed in writing as a performance-based plan.
5. REFUND PROCESSING TIMELINE
If a refund is approved:
- Refunds are processed within 7–10 working days (typical)
- The amount may take additional time to reflect depending on your bank/payment method.
Refunds will be made to the original payment source whenever possible.
6. CHARGEBACKS & DISPUTES
If you initiate a chargeback/dispute with your bank/payment provider without contacting Domico first:
- Your service access may be paused
- Domico may request supporting documents and proof of delivery
- Repeated misuse of chargebacks may lead to account restriction
7. TAXES & TRANSACTION FEES
If applicable:
- Payment gateway charges, taxes, or processing fees may be deducted from refund amounts (as per regulations and payment partner rules).
- GST invoicing and reversals will be handled as per law.
8. HOW TO REQUEST A REFUND
To request a refund, email us with:
- Full name
- Registered mobile number/email
- Order ID / Transaction ID
- Service/plan name
- Reason for refund
- Supporting proof (screenshots, bank statement, etc.)
Email: support@domico.in
Phone: [Official Number]
9. DOMICO'S FINAL DECISION
Domico's decision on refunds and cancellations will be final, subject to applicable law. We may offer service credits or plan adjustments as an alternative to refunds in certain cases.
10. CONTACT US
For questions related to refunds/cancellations:
Domico PropTech Private Limited
Website: www.domico.in
Email: support@domico.in
Address: Unit No.202, 2nd Floor, Om Gurudev Plaza, Bhamori, Vijay Nagar, Indore, Madhya Pradesh, India, 452010