Grievance Redressal Policy

At Domico PropTech Private Limited ("Domico", "we", "our", "us"), we are committed to providing a safe and trusted experience for all users across our website, mobile app, CRM, and related services. This Grievance Redressal Policy explains how you can raise complaints and how we address and resolve them.

1. WHAT IS A GRIEVANCE?

A Grievance means any complaint, issue, dispute, concern, or request raised by a user related to Domico's services, including but not limited to:

2. HOW TO RAISE A GRIEVANCE

You can raise a grievance using any of the below channels:

3. ACKNOWLEDGEMENT & RESOLUTION TIMELINES

Domico follows a structured resolution process:

• Acknowledgement: within 48 hours
• Resolution: within 7 working days

Some matters may take longer (example: fraud investigation, verification, third-party dependency). In such cases, Domico will update you with the expected timeline.

4. ESCALATION PROCESS (Level 1 → Level 2)

If your grievance is not resolved at the first level, you can escalate it.

5. ACTIONS DOMICO MAY TAKE TO RESOLVE ISSUES

Depending on the issue, Domico may:

• verify user identity for security and privacy
• temporarily restrict accounts involved in suspicious activity
• remove or disable listings that violate policies
• block or ban users/agents/brokers for misconduct
• request additional documents or proof for verification
• share resolution details through email/WhatsApp
• report serious fraud cases to authorities (if required)

Domico may also take action against listings that appear to be fake, duplicate, misleading, or suspicious, even without prior notice.

6. MODERATION, MISUSE & ABUSE HANDLING

Domico is a technology platform that enables property discovery and lead generation. We do not guarantee the authenticity of every listing posted by third parties, but we take strict action when violations are identified.

If a user reports:

• fake listing
• wrong pricing
• misleading possession promises
• illegal or prohibited content

Domico may suspend/remove such content after internal review.

7. USER SAFETY ADVISORY

For your safety, please note:

Domico never asks for:

• OTP, UPI PIN, bank passwords
• credit/debit card CVV
• money transfer to "confirm booking"

If someone claims to represent Domico and requests such details, please report it immediately at support@domico.in.

8. PRIVACY REQUESTS COVERED UNDER GRIEVANCE

You may request to:

• access your personal data
• correct your personal data
• delete your account/data (where legally applicable)
• opt-out of promotional messages

These requests are handled under our Privacy Policy, and we may ask for identity verification to protect your account.

9. IMPORTANT NOTES

• Domico may reject complaints that are incomplete, abusive, or fraudulent.
• Domico does not handle legal disputes between buyers/sellers directly, but we may support investigation by restricting suspicious activity on the platform.
• If required by law, we may retain certain information for compliance, fraud prevention, and record-keeping.

10. CONTACT INFORMATION

For any grievances, complaints, or queries, please contact: