Privacy Policy

A. Information You Provide Directly

We may collect personal and contact information such as:

1. Name, phone number, email address
2. City, location preferences, property requirements
3. Messages, enquiries, feedback, and support requests
4. KYC/verification details where required (only when necessary)

B. Property & Transaction Information

Depending on your activity, we may collect:

1. Property preferences and shortlist activities
2. Property listing details (photos, videos, location, amenities, pricing)
3. Deal progress information (site visit, negotiation, follow-up, booking intent)
4. Communication history relevant to the enquiry

C. Partner/Business Information (Builders/Brokers/Agents)

If you work with Domico as a partner, we may collect:

1. Firm/company name and representative details
2. Business contact information and listing inventory
3. Project details and documents (where applicable)
4. Payment and billing information for subscriptions/services

D. Payment Information

When you purchase paid services, payments are handled through payment gateway providers. Domico does not store full card/banking credentials. We may receive:

1. Payment confirmation and transaction reference ID
2. Billing name/email (as shared during payment)
3. Subscription plan details and service activation status

E. Technical & Usage Information

When you use our platforms, we may automatically collect:

1. IP address and approximate location (city-level)
2. Device identifiers, OS version, browser type
3. App usage events and pages/screens visited
4. Cookies, pixels, and analytics events
5. Crash logs and performance diagnostics (to improve stability)

F. Information from Third Parties

We may receive limited information from:

1. Marketing channels (ads, campaigns, lead forms)
2. Referral partners and affiliates (if you opted in)
3. Public sources or business directories (for partner verification)
4. Communication tools or CRMs integrated into our systems

A. To Provide Our Services

1. Respond to property enquiries and connect you with relevant listings
2. Facilitate site visits, callbacks, and follow-ups
3. Enable lead management features inside Domico CRM
4. Provide customer support and resolve issues

B. For Business Operations

1. Maintain records of enquiries, listings, subscriptions and transactions
2. Verify partners and prevent spam/fake listings
3. Improve platform features, UI, and property recommendations
4. Train internal teams and improve service quality

C. For Communication

We may contact you through:

1. Phone calls, SMS, email
2. WhatsApp or other messaging platforms
3. Push notifications (App)

You consent to receiving communications from Domico related to your enquiry, your account, property updates, important notices, or service-related information. You may opt out of promotional communication anytime.

D. For Marketing & Growth

We may send:

1. New listings and market updates
2. Offers, campaigns, and product updates
3. Webinar/training invites (for partners)

You may opt out using unsubscribe links or by contacting us.

E. For Security & Legal Compliance

1. Detect fraud, suspicious activity, and unauthorised access
2. Enforce our Terms and platform rules
3. Comply with applicable laws and lawful requests

A. With Property Sellers/Builders/Brokers/Agents (As Requested by You)

When you submit an enquiry or request contact, we may share your details with relevant parties so they can contact you regarding the property.

B. With Service Providers

We may share limited information with trusted vendors who help us run the platform, including:

1. Hosting/cloud providers
2. Analytics providers
3. Customer support tools
4. Communication providers (SMS/Email/WhatsApp)
5. Payment gateway partners

They may process data only to provide services to Domico.

C. Within Domico's Internal Teams

We may share information internally with authorised employees and teams on a need-to-know basis (sales, support, operations, tech).

D. For Legal or Safety Reasons

We may disclose information if required to:

1. Comply with law, court order, or government request
2. Protect Domico, our users, or the public
3. Investigate fraud, abuse, or security incidents

E. Business Transfers

If Domico is involved in a merger, acquisition, investment, restructuring, or sale of assets, user data may be transferred as part of the transaction, subject to appropriate safeguards.